Case History - Print Managers
Breaking the Mould
A document management and medium sized print distribution company has
branches in the Midlands and also in Watford where they have been established for over 20 years. The Company manages the print requirements for many companies, some of them household names.
In previous years, they provided customers with business cards but somewhat reluctantly. Their sales director comments: ‘Suppliers were expensive, unreliable and difficult so we walked away from cards allowing our competition in. At least, should I say those who were prepared to put up with the hassles.’
Going digital and using a supplier with Card Corp's software seemed to make it easy, so we took the plunge’. ‘With the system customers set their business cards themselves online through our website. They proof online and order. The order information is available in real time to both us as well as our customers. As far as we are concerned they only get involved if there is a query. The entire process automation is so seamless that we wish we would have gone online ages ago.’ ‘Now, our decision frees much office time.
There is certainly a cut in administrative and internal costs. Service to customer’s is greatly improved and cost to customers decreased, as they are not chasing faxed proofs.’ The quality of our company perception has improved. We are seen as portraying a higher level of professionalism and our customers are really excited by the innovation. They needed it.
They are all relishing the experience. It really is win-win for us, and our customer. ‘Card Corp have come up with an incredible system and we have faith in them to further innovate. We are looking forward to the implementation of their other digital asset management systems, which will give us the ability to offer worldwide e-commerce based solutions.’ The Card Corp Business Print Management system with their digital print capability has been a great means of opening up new good-sized accounts for us. It really has given us some great avenues to new business.’
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